I just wanted to express my gratitude to Darryl Tunley as he helped me to install the new roller assemblies on the storage bin of my early model Quantum – including removal of the front water tank for gaining access to some rivets and reducing the width of the bin to accommodate the new rollers. He has also provided advice to me when I was repositioning the stone guard and had to make up new stainless steel struts.
Darryl has been very much a part of my positive dealings with AORC. He always makes me feel welcome. This is an important issue for me and many others and, along with the quality of the concept, the design, and the build, and the support from the sales team, including you, Clay and Syd - it is the reason why we would be reluctant to move away from AORC and have opted for upgrading to a Matrix.
I should add that we hear of many horror stories from other people in their dealings with caravan businesses, including some very well reputed companies. These companies just don’t seem to understand the importance of providing a complete package, including the after sales support. It’s a mystery to me.
Please send my thanks to all, especially Darryl, and at the risk of sounding patronising, keep up the great work. I love your idea of the R&D department – a must in this day and age. I worked as a mechanical engineer for many years in an R&D department in the crane industry and later in the hydroelectric industry. I loved every minute of it.
Ramon & Emily
Read the adventures of Kobus & Lorraine as they enjoy their Big Lap of Australia, which they started in February 2012:
"After finally taking delivery of a properly-chained and inspected off-road camper/trailer, we headed for Fremantle Village where we will live in the Quantum (and Land Cruiser) for the next three weeks, preparing for our Big Lap. We battled about 45 minutes to get the unique hitch unlocked from the Land Cruiser but eventually found what we were doing it wrong. Apart from the hiccups with getting the Quantum inspected and unhitched we finally got it set up and were very impressed with the quality, attention to design detail and how easy it is to set it up. Every little space is fully utilised and designed in such a way to ensure ease of operation and functionality".
Their BLOG can be found at: http://kobusm.travellerspoint.com/
Kobus & Lorraine Malan
Just had to say we are so impressed with our AORC Eclipse II that we collected in February 2013.
The first trip home from Caloundra and the handover that was exceptional and detailed (thanks Luke) saw us travel inland to avoid (well we tried to) the floods. Despite the detours the Eclipse was fantastic. Towed beautifully behind our 100 series Landcruiser.
Even when we got rained in in Lake Nagu Nagu NP and found ourselves stuck in mud that stuck like glue, the Eclipse was fantastic. It saved us from getting wet, were able to cook inside for 4 people and slept 3 as our friends Kimberley Karavan had slipped off a culvert and was sitting at a 45 deg. angle! One slept in the car because friendship can only stretch so far! Rain and mud roads prevented us from getting out and so the Eclipse kept us all sane until help could be sought the next day! We finally made it back to Victoria after some very wet weather.
We have just returned from camping at Easter in Echuca and we set up the shower/toilet tent for the first time. It was a success of course! A bit of a struggle figuring out how to fold the shower tent back up though, really should take more notice. Finally figured it out. Very impressed - no insects inside this time (Lake Nagu Nagu had creepy crawlies getting in under the roller in the windows) and despite the abundance of flies - only a few got in.
Cannot wait now to set off for the West later in the year and enjoy our luxurious Eclipse. (ps - we fit our portaloo in the hatch next to the big drawer and there is heaps of room for the genie and bits and pieces too!).
Love, love love the Eclipse and thank AORC clan for their professionalism and expert customer service.
Jan and Ron
We are wandering up the coast to rendezvous with friends in Pt Douglas late May and are looking forward to many nights of 5 star accommodation.
Trevor and Erica Gardner
We took our Quantum out for a play last weekend. Although the weather was appalling (42 degrees!!!) we continue to be more and more impressed with the ease of using the camper. The internal fan got a work out that night.
It is great to get home and not have to spend ages unpacking and cleaning, folding out canvas to clean etc (as we had to do with our old camper). We went to the local Leisurefest recently just for a look. It reinforced that we made a great choice going with the Quantum. There is nothing out there than compares to the Quantum for user friendliness and construction.
Pam & John
We are fans of the new macerator toilet system.
Remote and country towns seem to be supporting the concept with more and more dump points to try and get caravans and travelers to stop, use the dump points, spend some money and maybe consider staying awhile.The only issue is after a few days you do need to find a dump point and plan it into your trip as they are few and far between in some areas.
The performance of the system has been excellent with the only issue really being to get the kinks out of the emptying hose.As customers we definitely value the advantages of the system and would buy another trailer with this system fitted rather than a cassette chemical toilet.
Mel & Will
27 January 2013We are supporters of the macerator system. We only have to dump every 6-7 days. As we remote camp most of the time the noise is not an issue and if we stay in a van park we usually use the park facilities as that is what you pay for. I would definitely take a macerator over the chemical cassette anyday.
James and Leone
Thank you for looking after us with the Matrix.
We arrived back in Melbourne safely and enjoyed towing and living in the van. It is now safely parked in our front yard. Everything seems to be operating most satisfactorily and the build quality is exceptional.
Thank you again for your assistance and all at AOR for their efforts.
On Monday 25th March my wife and I picked up our "Matrix" (Off Road caravan).
As we went through the handover with Jane and Chad, who explained how all the systems worked, I could not help but think that we were picking up a more competent van than what had attracted us to place an ordered a little over 12 months earlier.
Certainly the new macerating toilet is an improvement, as are the "Oz Charge" electrical components (especially the low voltage cut out) but I like the combined bike/wood rack.
We stayed at Dickey Beach caravan park for 3 nights so we could pack all our camping gear on board and more importantly play with all the caravan systems. We had been camping in our tent on Fraser Island for 5 days prior to pick up. Wow is that bed in the van comfortable and the stereo has a great sound, yep we had definitely stepped up in the camping world.
The trip home to Sydney revealed a very easy van to tow but the surprise for me was the fuel consumption. We filled up in Caloundra and over the next 4 days traveled 914 kms down the Pacific Highway to Raymond Terrace where we filled up. Average was 14.71/100kms from our 200 series Landcruiser. I am pretty happy with that.
Yes, my wife and I are very happy new "Matrix owners".
Congratulations Steve (AOR) - you have created a winner here.
We picked up our Odyssey Signature High Country Pack 3 weeks ago. We have covered over 3000 kms so far, with around another 5000 before we get home.
Now that pat on the back? It goes to myself and Liz for selecting the BEST camper trailer on the market. :lol:
All the good people at AOR have produced a fantastic product. The enthusiasm from the staff on our pick up day was infectious, the guys giving the camper it's final wash and fitting the wheels (which we carted from Perth) were as excited as us. Instruction from Jane was so good that we were able to set up for the first time in the Caravan Resort at Eight Mile Plains without a problem.
We have managed to travel through the Glass House Mountains, Maleny, Kenilworth, Dalby, (saw the Burton Family flit by in Dalby) Charleville, Cunamulla, Tibooburra, Cameron Corner, Innamincka, Windora, we are now in Longreach for a few days. The best camping has been on the banks of Cooper Creek. We have tried all the components of the Odyssey’s luxury fit out.
Thanks to the AORC team, and well done to us for finding your fantastic product.
Garry and Liz
Subject: "Totally Satisfied"
Janet and I want to thank you for the incredible attention to customer satisfaction displayed by all your staff at all stages of our recent purchase of our new Odyssey. Your customer service before and after the sale is second to none.
From our initial visit when Clay attended to Janet's questioning with an answer to every enquiry, through our purchase process right up until Nigel ran us through the setup and pack down of our new camper, your attention to our needs was exceptional. Nigel was even down on his back rewiring our trailer plug on the day we picked up our camper.
After we collected our Odyssey, we headed up through the Lockyer Valley in the dark, through the recent flood detours into Toowoomba where we spent a couple of night in a friend’s backyard. It rained heavily on one of those nights though we stayed safe and dry.
After packing up wet, we headed off to the Warrumbungles. Our first night had us tying down our overnight awning to help weather one of the worst storms Coonabarabran had seen for some time. Again, we stayed absolutely dry.
The next day, we packed up the Odyssey and headed for home in Canberra. The Odyssey tows like a dream and its quality becomes more and more evident as we become more familiar with it.
Thank you for an experience we will recommend highly to others.
Bryan and Janet
See us in Brisbane!05-Jun-2013
Australian Off Road has continued to innovate in off-road technology and we will be releasing the ne..
On the back of huge demand for the award winning Odyssey camper at the recent Sydney show, we wi..